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CEO, President of



According to the principles of management (namely the administration and management of an organization, a business, a state) a crisis is every event that creates a concentration of negative interest and produces a negative impact on fiscals, client or ally relations or the organization’s reputation. This is what is currently happening to Greece. The country has attracted a vast amount of negative interest which brought about critical impact on its fiscals, perturbations in its relations with allies and friends and has left its reputation critically injured. I usually compare an organization’s fiscals with the human body’s energy conditions. When the body’s “batteries” are charged, individuals feel energetic, calm and satisfied with themselves, they get along with others better and they tend to see the glass half full. On the contrary, when the body’s “batteries” are empty or uncharged, everything seems to be more difficult, personal relations go through tensions, depression is at the gates and the glass is barely half empty. It is at that time that people try to “borrow” energy from others, usually from persons who they think they are close to, someone who they consider to be one of their own. They need somebody to talk to, to feel comforted, to hear some words of support, take hope, feel some support, warmth and protection. Of course, in times of crisis people must be more supportive to themselves. They need to support their tissues and organs, their cells. They need to eat healthier, sleep and rest more, preserve their energy, support themselves as much as possible. They need their cells to be their allies, not their adversaries.  This is what crisis management is all about. Is Greece doing that? Does it support itself? Does it support its organs and tissues, namely its citizens? Does the state honestly give a good example in the effort of restoring its energy, its resources, and reduce its expenses? Has it convinces its cells, namely its citizens, that it is honest? Has it managed to citizens its allies, not its adversaries? If Greece achieves this, it will have managed the crisis. Lately, a lot is being said about crisis management. But crisis management is one thing, and taking measures to manage the reactions one creates is completely another. Crisis management includes an entire methodology, it is executed based on specific plans, and it requires organization and guidance. When it comes to crisis management, one has to know exactly what they are doing and why they do it, and the must basically be free to take action. The most important thing about crisis management is that it requires actions and planning before crisis even erupts. Namely, it requires taking precautions. Among other things, planning aims to minimize loss of remaining resources and to make the best use of resources that had been left unused. Is Greece doing all that? When it comes to the human body, a crisis is a threat, to which the body responds by stimulating the sympathetic nervous system. The aim of this stimulation is to mobilize the mechanisms that will help the body shape up to battle or avoid stressful factors. Namely, the human body reacts against stressful factors with regulatory mechanisms, adjustment and resource preservation. Is Greece doing the same? Does it mobilize its mechanisms to fight against crisis or does it push, crush and weaken its cells, namely its citizens, even more? In times of crisis, the body needs its cells to be protected, healthy and flourishing so they can work at their best one by one and also help the entire body as a team. Suppose you own a carriage drawn by a mule. If your mule is exhausted and the carriage is stuck somewhere, it doesn’t matter how hard you hit the mule – it won’t move, not to mention it will probably die. But this is not crisis management…unless somebody wants the mule to die. And who could ever want this? Maybe those who want to sell us another mule.

So if you really want to manage your crisis, learn to manage your stress, which is the same for a human body and a state organization.


- Published in “INSURANCE MARKET” magazine